Why Gen Z’s Communication Gap Is a Wake-Up Call for All of Us

Recently, a news article made headlines in the UK revealing that a group of Gen Z workers were receiving formal training in basic communication skills—like speaking on the phone, making small talk, and handling job interviews. To some, this sparked amusement. To others, alarm. But as a communication coach, I see this as something else entirely: a much-needed reminder that communication is a skill, not a given—and we’ve neglected to teach it.

Let’s start with the context. Gen Z are “digital natives.” They’ve grown up immersed in smartphones, social media, and text-based communication. It’s not their fault that the world they were born into didn’t prioritise face-to-face or voice-to-voice interaction. In fact, their digital fluency is a strength. But just as we wouldn’t expect someone to instinctively know how to drive without lessons, we shouldn’t expect anyone to know how to communicate professionally without support—especially when much of their upbringing occurred through screens.

What’s interesting is how this isn’t just about Gen Z. While they’re in the spotlight right now, I’ve coached professionals across every generation who struggle with communicating clearly, confidently, and empathetically. Whether it's managing nerves in an interview, navigating workplace conflict, or delivering a compelling presentation—these are learned skills. And like any skill, they can be developed.

This recent story isn’t a sign that something’s gone wrong. It’s a signal that the world is finally catching up to the fact that communication needs to be taught, not assumed. We're seeing the consequences of undervaluing soft skills in schools, workplaces, and even homes. The good news? It’s fixable.

Whether you’re 18 or 58, developing strong communication skills can be transformative. It builds confidence, improves relationships, and creates real opportunities—both personally and professionally. Coaching helps people unlock those skills, not just by telling them what to say, but by helping them feel capable and authentic when they say it.

So before we dismiss this as a “Gen Z problem,” let’s reframe it. It’s a human development opportunity. And if we invest in communication the way we invest in tech, leadership, or marketing—we’ll not only empower a new generation, but we’ll raise the bar for everyone.

Ready to strengthen your communication skills—or support your team in doing the same? I offer one-to-one coaching and group workshops tailored to help people speak with clarity, confidence, and impact. get in touch to find out more.